Frequently asked questions
Get clear answers about Wisuno’s customer support and dispute processes. Learn about expected response times, support channel availability (including 24/7 options), and how issues like trade reversals, errors, or complaints are investigated and escalated.
Yes. Wisuno follows a structured process to review and resolve disputes fairly and transparently.
Yes. Support is provided by trained professionals for account, technical, and trading-related inquiries.
Requests are handled within defined service timeframes, depending on the inquiry type and communication channel.
Trade adjustments are only considered in cases of verified technical errors or system-related issues.
All such cases are reviewed individually by the relevant team.
Yes. Complaints can be submitted through official support channels and are tracked for proper resolution.
Yes. Clients may pursue legal options in accordance with applicable laws.
Support availability may vary by channel, but assistance is provided continuously.
Yes. Support teams are trained to handle financial, technical, and platform-related queries.
No. All complaints are recorded, reviewed, and addressed.
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